Domestic Shipping 
We know you want your product as quickly as possible, so we ship as fast as we can. Most standard orders ship within 1-3 days. Lead times for custom orders vary, so please contact us if you have any shipping questions.

International Shipping 
Most international shipments require additional duties and taxes to be paid by the buyer at package pickup. Make sure to check with your local postal service or customs office to find out what these fees will be before you place an order. If you have any questions, feel free to contact us.

Cancellation Policy 
If you choose to cancel an open order before it’s been paid, you can do so at any time from your account page. After an order has been paid, please contact us for order cancellation.

Return Policy 
If you purchased a standard product directly from us here at and you are not satisfied for any reason, return it to us, unused and in the condition you received it, within 30 days and we will issue store credit for the purchase price of the product, less shipping costs. Low Boy products that are purchased from a retail outlet should be returned to the original place of purchase.

1. Return to:
1423 Lipan Drive
Denver, CO 80221

2. Include the packing slip, along with reason for return. If you don’t have the packing slip, please include your name, email address and order number if possible.

3. Contact us with any additional questions.


Warranty Information

Low Boy Guarantee

Crafted in Denver, Colorado, our products are designed to last a lifetime. As such, we stand behind the quality and workmanship of our products. Low Boy LLC warrants its products to the original owner against defects in materials and workmanship for the lifetime of the product. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear. If your product fails due to a defect in materials or workmanship, we will repair or replace it, at our discretion.